Account

Create a SimBuster account

Your account can hold or connect:

• SimBuster phone numbers;
• Call Credit;
• SMS Credit;
• Speech Credit;
• Buster Minutes;
• Calling Plans;
• eSIM purchases;
• Mobile Top-Up history;
• Receptionist configurations;
• AI Assistant settings;
• Refer & Earn activity; and
• account preferences.

To get started:

1. Download SimBuster from the official app store for your device.
2. Open the app.
3. Choose the option to create a new account.
4. Enter the information requested.
5. Complete any required verification.
6. Allow the permissions needed for the features you want to use.
7. Continue to the SimBuster home screen.

Use an email address and contact details you can continue to access.

Sign in to your SimBuster account

Use the same account if you want to recover access to your existing:

• phone numbers;
• balances;
• purchased eSIMs;
• Receptionists;
• AI Assistants;
• referral activity; and
• other services.

Do not create a new account simply because you have changed phones or reinstalled the app.

A new account can appear empty because your existing services remain linked to the original account.

Complete account verification

When a code is requested:

1. Check the destination shown.
2. Wait for the code to arrive.
3. Enter the latest code.
4. Do not share it with anybody.
5. If you request a new code, use the most recent one.

Verification codes can expire.

Do not post a verification code in support chats, screenshots, social media or public forums.

If sign-in does not work

• Confirm you are using the correct email or sign-in details.
• Check for typing mistakes.
• Make sure the device has internet access.
• Complete the latest verification code.
• Check Spam or Junk if the code is delivered by email.
• Restart the app.
• Update SimBuster if a newer version is available.
• Check that the device date and time are correct.
• Try again after a short delay if repeated code requests were made.

If your existing phone numbers or balances are important, do not abandon the original account without first trying to recover access.

Understand the SimBuster account area

Depending on the current app version, the account area can include options for:

• profile information;
• account details;
• language;
• notifications;
• permissions;
• security;
• help and support;
• legal information;
• referral information; and
• account deletion or logout.

Product-specific settings still live inside the relevant product.

For example, Where calls go belongs to a phone number, while account language belongs to the wider app experience.

Review your profile details

Depending on the fields available, review details such as:

• name;
• email address;
• mobile contact number;
• country or region;
• business information;
• language; and
• other profile information shown.

Accurate details are particularly important when:

• contacting support;
• completing KYC;
• requesting a payout;
• buying regulated phone numbers; or
• recovering account access.

Do not enter false identity information to bypass a country or verification requirement.

Keep your email address accessible

• account communication;
• verification;
• payment receipts;
• missed-call emails;
• voicemail-to-email;
• support;
• security notices; and
• recovery.

Use an address you monitor.

If you stop using an old email account, update your SimBuster account where the current settings allow it and also review any voicemail or notification destination that may depend on the old address.

Do not rely on an email inbox you can no longer access.

Keep your contact mobile number current

This contact number is separate from any SimBuster virtual number you buy.

The contact mobile number can be used for account or verification purposes depending on the current service flow.

Changing your personal contact number does not automatically replace your purchased SimBuster phone numbers.

Likewise, purchasing a SimBuster number does not automatically change the mobile contact number attached to your account.

Why your country or region matters

• available services;
• payment methods;
• currencies;
• KYC requirements;
• withdrawal methods;
• app-store billing;
• product availability; and
• legal or compliance requirements.

Use accurate information.

Do not choose another country simply to make a product appear if you are not eligible to use it.

Availability can also depend on the destination of the telecom product rather than only your account country.

Change the SimBuster app language

SimBuster supports multiple languages and can expand the available list over time.

Changing the app language can update:

• menus;
• buttons;
• product labels;
• instructions; and
• other supported interface text.

It does not automatically change:

• the language of a third-party carrier;
• the language used by a person calling you;
• an existing Receptionist greeting;
• an AI Assistant voice;
• an eSIM network name; or
• an external mobile operator.

Those settings must be changed separately where applicable.

Manage app preferences

Depending on the current app version, relevant preferences can include:

• language;
• notifications;
• permissions;
• audio;
• contact access;
• device integration; and
• other app-specific options.

Some settings are controlled by SimBuster.

Others are controlled by iOS or Android.

If a switch is missing from SimBuster itself, check the operating-system settings for the app.

Log out of SimBuster

Logging out does not normally:

• cancel phone numbers;
• delete balances;
• stop an eSIM plan;
• delete Receptionist;
• delete AI Assistant;
• cancel Refer & Earn activity; or
• delete the SimBuster account.

Those services remain associated with the account.

Before logging out on a device you are giving away or selling, make sure you also remove any locally installed eSIM profiles and other personal data from the phone as appropriate.

Allow SimBuster notifications

Depending on the service, notifications can alert you to:

• incoming calls;
• SMS;
• account information;
• payment activity;
• service status; or
• another supported event.

If notifications are blocked at operating-system level, SimBuster cannot simply override that decision.

Check:

iPhone

Settings → Notifications → SimBuster

Android

Settings → Apps → SimBuster → Notifications

The exact menu names vary by device.

Allow microphone access for calls

If microphone access is blocked:

• calls may connect;
• you may hear the other person;
• but they may not hear you.

On iPhone or Android, open the system app permissions and allow microphone access for SimBuster.

After changing the permission, make another test call.

Microphone permission is different from notification permission.

You can have working notifications but no microphone access, or the opposite.

Contacts permission

• choose a person to call;
• recognise stored numbers; or
• use another supported contacts feature.

Contact access is not required simply to own a SimBuster phone number.

If you prefer not to grant it, you can still use supported manual-number entry where available.

Only grant permissions you are comfortable using.

Camera permission

• scanning a QR code;
• capturing a document for KYC;
• another camera-based verification step; or
• a supported setup flow.

If camera access is denied, use the operating-system settings to enable it before retrying the relevant feature.

SimBuster does not need unrestricted camera access for ordinary voice calls.

Photos and files permission

• upload a KYC document;
• upload a file to AI Assistant;
• select an audio or supported media asset;
• save or retrieve a QR code; or
• use another document-based feature.

Modern iOS and Android versions can let you grant limited access instead of access to everything.

Use the least access that still lets you complete the task.

Allow SimBuster to work correctly in the background

If calls are missed:

• check notifications;
• check background restrictions;
• check mobile data access;
• check Wi-Fi;
• check Focus or Do Not Disturb;
• check battery optimisation; and
• make sure the app has not been force-stopped.

On some Android phones, aggressive battery management can affect incoming-call reliability.

Battery optimisation and incoming calls

If SimBuster notifications or incoming calls are unreliable, check whether the system is:

• putting the app to sleep;
• restricting background activity;
• blocking background data;
• removing notification permission;
• restricting autostart; or
• closing the app after long inactivity.

Where your device provides an option, allow SimBuster to run normally in the background.

Do not disable battery protection globally for every app.

Change only the settings required for SimBuster.

Use your SimBuster account on a new phone

1. Install SimBuster from the official App Store or Google Play.
2. Sign in to your existing SimBuster account.
3. Complete any required verification.
4. Allow microphone and notification permissions.
5. Check your phone numbers and balances.
6. Test incoming calls.
7. Test outgoing calls.
8. Review any device-specific audio or notification settings.
9. Check any eSIM separately before deleting it from the old phone.

Do not create a new SimBuster account unless you actually want a separate account.

Reinstalling SimBuster

After reinstalling and signing back into the same account, your server-side services should remain linked to that account.

However, device-level settings can need to be configured again, including:

• notifications;
• microphone permission;
• contacts permission;
• background behaviour; and
• other operating-system permissions.

An installed travel eSIM is separate from the SimBuster app itself.

Deleting the app does not mean you should delete the eSIM profile from the phone.

Can you use SimBuster on more than one device?

Do not assume every incoming app call will ring every device signed into the same account.

If you change or add a device:

• test incoming calls;
• check which device receives notifications;
• check audio permissions;
• review any current-device or session behaviour shown by the app; and
• avoid relying on two devices until you have tested the exact setup.

For business call distribution across several people, use the routing features designed for that purpose rather than assuming one personal login acts as a multi-agent PBX.

Remove access from an old device

• log out of SimBuster where possible;
• remove personal app data;
• remove locally installed travel eSIM profiles only when you are certain they are no longer needed;
• wipe the device before selling or giving it away;
• remove saved payment methods from the device where appropriate; and
• secure the email account used for SimBuster.

If you believe an old device is still being used without permission, change the credentials or account security information available to you and contact support where necessary.

Permissions do not automatically move to a new phone

Check:

• notifications;
• microphone;
• camera;
• contacts;
• photos/files;
• background data; and
• battery restrictions.

A service working correctly on the old phone does not mean the new device has inherited all the same permissions.

Always make one test incoming and outgoing call after migration.

Keep device date and time correct

• sign-in tokens;
• verification codes;
• secure connections;
• payment authentication; and
• other time-sensitive services.

Use automatic date and time unless you have a specific reason not to.

If sign-in or payment authentication behaves strangely after travelling between time zones, check that the device time has updated correctly.

Protect your SimBuster account

Protect it with the same care you would use for an email or financial account.

Good practice includes:

• use a secure email address;
• protect that email with multi-factor authentication;
• lock your phone;
• keep the operating system updated;
• install SimBuster only from official stores;
• never share verification codes;
• do not give strangers remote access to your phone;
• review unusual account activity promptly; and
• keep payout information private.

Never share a SimBuster verification code

Do not share a code with somebody who contacts you by:

• phone;
• SMS;
• WhatsApp;
• Telegram;
• email;
• social media; or
• another messaging service

and claims they need it to “verify your account.”

Support staff should not need you to read out a one-time sign-in code so they can take control of your account.

If you accidentally shared one, secure the account immediately.

Watch for fake SimBuster support messages

• an account problem;
• a refund;
• a payout;
• a failed KYC check;
• a crypto withdrawal issue;
• a phone-number suspension; or
• another urgent reason to click a link.

Be cautious if a message asks for:

• password;
• verification code;
• full card details;
• crypto seed phrase;
• wallet private key;
• remote device access; or
• payment to “unlock” your account.

Use the SimBuster app or official website directly instead of following suspicious links.

Protect the mobile number used for account security

Useful precautions can include:

• carrier account PIN;
• port-out protection;
• secure carrier password;
• avoiding public disclosure of the number; and
• keeping recovery email secure.

A SIM-swap attack targets the mobile carrier account, not the SimBuster app itself.

If your personal mobile suddenly loses service unexpectedly, contact your carrier promptly.

Secure the email linked to SimBuster

• account recovery;
• missed-call emails;
• voicemail recordings;
• receipts;
• support;
• withdrawal communication; and
• security notices.

Use:

• a unique password;
• multi-factor authentication;
• recovery information you control;
• phishing protection; and
• regular account review.

If an attacker controls your email, they can potentially see sensitive SimBuster communication even without controlling the app.

Use a screen lock on your phone

• call history;
• messages;
• phone numbers;
• balances;
• eSIM information;
• AI transcripts;
• referral earnings;
• payment information; and
• account settings.

Use a PIN, password, fingerprint or Face ID/biometric lock.

Also enable the operating system’s lost-device protection where available.

Be careful on public Wi-Fi

Avoid:

• installing unknown certificates;
• entering credentials into fake captive portals;
• following suspicious pop-ups;
• accepting unexpected device-management profiles; or
• sending sensitive information through untrusted websites.

Use official SimBuster apps and HTTPS websites.

For sensitive account or payout changes, a trusted connection is preferable.

What to do if you see suspicious account activity

1. Secure the email linked to the account.
2. Change available account credentials.
3. Log out of devices you no longer control where possible.
4. Check phone numbers and Where calls go.
5. Check balances.
6. Check recent purchases.
7. Check referral withdrawal activity.
8. Check AI Assistant and Receptionist routes.
9. Check payout details.
10. Contact SimBuster support with the relevant account information.

If a payment card or bank account is also affected, contact the financial institution separately.

Why does SimBuster sometimes require KYC?

Certain telecom numbers, payout methods or regulated services can require identity or business verification.

KYC can be required because of:

• local telecom regulation;
• number-allocation rules;
• anti-fraud controls;
• payout-provider regulation;
• country requirements; or
• other compliance obligations.

A service that requires KYC cannot be activated simply by buying it and ignoring the verification request.

Phone-number KYC can be specific to the country or number type

One country can allow a number with minimal information while another can require:

• identity document;
• address;
• local address;
• business registration;
• end-user information;
• proof of use; or
• another country-specific document.

The KYC requirement belongs to the particular number product, not necessarily to your entire SimBuster account.

Check the requirement before buying where it is shown.

Learn about Phone Numbers

Provide clear KYC documents

• use current documents;
• show the full document;
• make sure text is readable;
• avoid glare;
• avoid cropped edges;
• use the correct document type;
• make sure names and addresses match where required; and
• follow the country-specific instructions.

Do not edit documents to change identity information.

If the document belongs to a business, use the correct legal business information.

What happens while documents are under review?

• pending;
• limited;
• unactivated; or
• unavailable for normal use

while required documents are being checked.

Do not assume a pending service is broken.

Check the current status and wait for the compliance review to complete.

If more information is requested, provide the specific missing document instead of repeatedly resubmitting the same incomplete file.

Why can KYC fail?

• unreadable document;
• expired document;
• wrong document type;
• name mismatch;
• address mismatch;
• unsupported country;
• incomplete business information;
• document does not meet local number requirements; or
• other compliance concerns.

Read the rejection reason carefully.

If the requirement is country-specific, a valid passport by itself may still be insufficient if the telecom regulator also requires proof of local address or business use.

Business verification

Depending on the product, this can include:

• company legal name;
• registration number;
• registered address;
• proof of business;
• authorised user;
• intended use of the number; or
• another regulatory field.

Use the actual entity that will use the service.

Do not enter a company name that does not match the supporting documentation.

Your SimBuster services are linked to your account

This is why it is important to sign back into the same account after changing devices.

A service can have its own settings and expiry, but ownership or access is still connected to the account.

Deleting the app is not the same thing as cancelling every service.

Logging out is not the same thing as deleting the account.

Phone numbers attached to your account

For each number, check product-specific information such as:

• number;
• country;
• type;
• expiry;
• Auto Renew;
• KYC status;
• SMS capability;
• Where calls go; and
• other number controls.

Account settings do not replace these number-level controls.

Learn about Phone Numbers

Credits and balances attached to your account

• Call Credit;
• SMS Credit;
• Speech Credit; and
• Buster Minutes.

They are separate and are not interchangeable.

If a balance appears missing after signing in on a new phone, first confirm you are using the correct SimBuster account before purchasing again.

Learn about Payments

Purchased eSIMs and your account

However, the actual eSIM profile is installed at device level.

This distinction is important.

Signing into your account on a new phone does not automatically move an installed travel eSIM from the old phone.

Do not delete the eSIM from the old device until you have checked whether the particular plan supports transfer or reinstallation.

Learn about eSIM

Receptionist and AI Assistant configurations

They can also be connected to individual phone numbers.

When changing devices or troubleshooting:

• confirm the configuration still exists;
• check the correct number is assigned;
• check the Receptionist is published;
• check AI Assistant is active;
• check the relevant Buster Minutes or Speech Credit; and
• test from another phone.

Do not rebuild everything just because the local app was reinstalled.

Refer & Earn activity and your account

If you sign into a new empty account by mistake, you may not see the referral history from the original account.

Before assuming earnings are lost:

1. confirm the email/account used;
2. sign into the original account;
3. check the Refer & Earn dashboard; and
4. contact support if the correct account still appears wrong.

Learn about Refer & Earn

How SimBuster uses account information

The type of information involved can depend on the feature you use.

Examples include:

• profile details;
• phone numbers;
• payment transaction information;
• KYC documents;
• call records;
• SMS records;
• eSIM order information;
• referral activity;
• support communications; and
• service configuration.

Use the current Privacy Policy for the detailed legal explanation of collection, use, retention and rights.

Read the Privacy Policy

Call and message data

Depending on the feature, this can include:

• calling number;
• called number;
• time;
• duration;
• routing information;
• SMS metadata;
• message content where the service needs to process it;
• voicemail;
• delivery status; and
• troubleshooting records.

Access and retention depend on the applicable service and legal requirements.

Do not share screenshots of call or SMS history publicly if they contain other people’s personal information.

AI Assistant transcripts

These can contain:

• caller names;
• numbers;
• questions;
• business information;
• support details; and
• other personal information the caller chooses to say.

Treat transcripts as sensitive business communication.

Only give access to people who need it.

Do not train the AI with private information that it does not need.

Learn about AI Assistant

Voicemail and missed-call emails

This means the security of that email account matters.

A voicemail recording can contain personal information.

A missed-call email can contain caller details.

Use a secure inbox and review who has access to shared business mailboxes.

Learn about Voicemail

Marketing and service messages are different

For example, a message about:

• account security;
• payment;
• KYC;
• service expiry;
• voicemail;
• missed call;
• support request; or
• another transaction

can be necessary to operate the service.

Marketing preferences can control promotional communication where the applicable settings and law allow.

Do not block essential service emails if you still rely on SimBuster services.

Privacy rights and requests

These can include rights to:

• access;
• correction;
• deletion;
• restriction;
• objection; or
• portability

where legally applicable.

Use the current SimBuster Privacy Policy and privacy contact process for formal requests.

Account deletion inside the app is different from every possible privacy request and can also be subject to legal retention requirements.

Before deleting your SimBuster account

Before deleting, review everything linked to the account.

Check:

• active phone numbers;
• number expiry and Auto Renew;
• Call Credit;
• SMS Credit;
• Speech Credit;
• Buster Minutes;
• Calling Plans;
• eSIMs;
• Receptionist;
• AI Assistant;
• Mobile Top-Up history;
• referral earnings;
• pending withdrawals;
• voicemail routing; and
• any information you may need for records.

Do not delete the account as a troubleshooting step.

Delete your SimBuster account

The app can ask you to confirm the request.

Deleting the account is different from:

• logging out;
• uninstalling the app;
• deleting one phone number;
• turning Auto Renew off; or
• removing one eSIM.

If you only want to stop one service, manage that service instead of deleting the whole account.

Check active services before deleting the account

Before deleting:

• turn off Auto Renew where appropriate;
• review phone-number validity;
• deal with any eligible number return within the applicable rules;
• check eSIM usage and refund eligibility;
• understand that SMS Credit and Speech Credit are non-refundable;
• review active AI plans;
• complete or cancel any action available for pending services; and
• download any records you legitimately need.

Use the product-specific refund rules rather than assuming account deletion overrides them.

Learn about Payments and refunds

What happens to balances when you delete the account?

Different balances have different rules.

For example:

• SMS Credit is non-refundable;
• Speech Credit is non-refundable;
• promotional credit can have no cash value;
• Call Credit follows its applicable terms;
• AI plan usage follows the plan terms.

If you have a question about an unusually large balance or a suspected billing error, contact support before deleting the account.

Check referral earnings before deleting the account

• pending earnings;
• available earnings;
• minimum hold periods;
• withdrawal minimums;
• pending payout requests; and
• verification requirements.

Deleting the account while a withdrawal or commission is unresolved can make the process more complicated.

Complete any legitimate payout action available under the programme before requesting deletion where appropriate.

Learn about Refer & Earn

What happens to information after account deletion?

Examples can include:

• transaction records;
• KYC records;
• telecom records;
• fraud records;
• chargeback evidence; or
• other legally required information.

Use the current Privacy Policy for the detailed retention rules.

Deletion does not require SimBuster to erase information that law requires it to keep.

You cannot sign in

1. internet connection;
2. account identifier;
3. typing;
4. latest verification code;
5. Spam or Junk;
6. app version;
7. device time and date;
8. whether you accidentally created another account; and
9. whether repeated attempts have temporarily delayed the sign-in flow.

Do not keep creating new accounts.

If the original account contains important phone numbers or balances, focus on recovering that account.

Verification code has not arrived

• confirm the email or mobile number shown;
• wait briefly;
• check Spam or Junk;
• check mobile signal if it is an SMS;
• request a new code once;
• use the newest code;
• avoid repeated rapid requests; and
• check whether the email provider is filtering SimBuster messages.

If you no longer control the email or mobile number associated with the account, use the available recovery or support process.

Your services disappeared after sign-in

Check:

• email address;
• login method;
• whether you used another email previously;
• whether you accidentally created a new account;
• whether the services appear on another device signed into the original account.

Do not buy replacement phone numbers or credits until you know which account owns the originals.

A phone number, eSIM or balance is missing

Phone number

Check Phone Numbers, expiry and account.

eSIM

Check the purchased eSIM list and remember that the installed eSIM profile also exists at device level.

Call Credit / SMS Credit / Speech Credit

Check the correct separate balance.

AI plan

Check Buster Minutes or the AI plan area.

Refer & Earn

Check the correct referral account.

If the purchase is confirmed but the service is still missing from the correct account, keep the transaction reference and contact support.

The app looks reset after an update or reinstall

Then:

1. allow permissions again;
2. check notifications;
3. check microphone access;
4. check phone numbers;
5. check balances;
6. check Receptionist;
7. check AI Assistant;
8. check eSIM order information;
9. test a call.

A clean app interface after reinstall does not automatically mean the server-side account data has been deleted.

Notifications are not working

• Notifications allowed?
• Focus or Do Not Disturb active?
• Battery optimisation restricting the app?
• Background data blocked?
• Phone has internet access?
• App force-stopped?
• Operating system automatically removed permission?
• Correct device signed in?

For incoming calls, also check the phone number’s Where calls go setting.

If the number routes to PSTN, Receptionist or AI Assistant, the app may not be expected to ring.

The other person cannot hear you

1. microphone permission;
2. Bluetooth audio route;
3. another app using the microphone;
4. phone microphone hardware;
5. mute button;
6. headset connection;
7. call audio route;
8. internet quality.

Make a test recording or normal mobile call to determine whether the phone microphone itself works.

If the microphone works elsewhere but not in SimBuster, recheck the app permission.

Account access is restricted or under review

• fraud;
• payment disputes;
• chargebacks;
• KYC;
• withdrawal activity;
• account security;
• prohibited referral activity;
• telecom compliance; or
• another service concern.

Read any message shown.

Provide accurate requested information.

Do not create replacement accounts to bypass a compliance or security review.

That can make the issue more serious.

You no longer have access to the email linked to the account

If recovery is not possible:

1. do not create a new SimBuster account just to replace the old one;
2. collect information that can help identify the original account;
3. keep purchase references;
4. keep phone-number information;
5. keep KYC information where applicable; and
6. contact SimBuster support through the official support route.

Account recovery can require additional checks because changing an email address can affect account security.

Account FAQ

Do I need a SimBuster account?

Yes. Your account connects the SimBuster services you buy and configure.

If I change phones, do I need a new account?

No. Sign into your existing account.

If I delete the app, are my phone numbers deleted?

No. Removing the app is not the same as deleting the account or cancelling phone numbers.

If I log out, do my services stop?

Logging out does not normally cancel the services attached to the account.

Why are my services missing after sign-in?

You may have signed into another account. Check the email and login method before buying anything again.

Can I change the app language?

Yes, where language selection is available in SimBuster settings.

Does changing app language change my AI Assistant voice?

No. AI Assistant voice and language are separate settings.

Does changing app language change Receptionist greetings?

No. Existing generated greetings remain separate.

Why does SimBuster need microphone permission?

For app-based voice calls.

Why does SimBuster need notifications?

To alert you to incoming calls, messages and other supported activity.

Does SimBuster need Contacts permission?

Only for contact-related features where you choose to use them.

Why might the app need camera permission?

For QR scanning, KYC documents or another supported camera-based feature.

Why might the app need file access?

For document uploads, KYC, AI knowledge files or other supported file features.

Why do incoming calls fail when the app is in the background?

Check notification permission, internet access, battery optimisation and phone-number routing.

Can Android battery saving affect SimBuster?

Yes. Aggressive battery optimisation can interfere with background notifications on some devices.

Can I use SimBuster on more than one device?

Session and incoming-call behaviour can depend on the current implementation. Test the exact devices rather than assuming every signed-in phone will ring.

Does reinstalling the app move my eSIM?

No. A travel eSIM profile is installed at device level and has separate transfer/reinstallation rules.

Can I delete an eSIM when moving phones?

Do not delete it until you have checked whether the plan can be transferred or reinstalled.

Should I share verification codes with support?

No.

What if somebody asks for my code to process a refund?

Do not give it to them.

What if somebody asks for my crypto seed phrase to process Refer & Earn?

Never provide a seed phrase or private key.

Is my contact mobile number the same as my SimBuster number?

No. A purchased SimBuster virtual number is a separate telecom service.

Why can KYC be required?

Certain number ranges, telecom products and withdrawal services have legal or regulatory verification requirements.

Does every phone number require the same KYC?

No. KYC can vary by country and number type.

Can I skip KYC after buying a regulated number?

No. A number can remain pending or unavailable until required verification is completed.

Can business numbers require business documents?

Yes.

Why is my number still pending?

Required documents may still be under review or another activation step may be outstanding.

Are credits stored in the account?

Your SimBuster balances are associated with your account.

Are Call Credit and SMS Credit the same?

No.

Are Speech Credit and Buster Minutes the same?

No.

Are my Receptionists stored in the account?

Your Receptionist configurations are associated with your SimBuster account.

Are AI Assistant transcripts sensitive?

Yes. They can contain caller personal or business information.

Are voicemail emails sensitive?

They can contain recorded personal information, so secure the receiving inbox.

Can I turn off marketing messages?

Use the available communication preferences and legal rights applicable to you. Operational service messages can still be necessary.

How do I delete my SimBuster account?

Use the account deletion option where provided and follow the confirmation flow.

Is deleting the app the same as deleting the account?

No.

Is logging out the same as deleting the account?

No.

Does account deletion refund every product?

No. Product-specific refund rules still apply.

What should I do with active phone numbers before deletion?

Review expiry, Auto Renew and any applicable return eligibility.

What should I do with unused SMS Credit before deletion?

SMS Credit is non-refundable.

What should I do with unused Speech Credit before deletion?

Speech Credit is non-refundable.

What about an unused eSIM?

Review the eSIM refund rules before using or deleting the account.

What about Refer & Earn earnings?

Check pending and available earnings, hold periods and any payout request before deleting the account.

Does SimBuster erase every record immediately after account deletion?

Some records can need to be retained for telecom, payment, fraud, legal, tax or compliance reasons.

What if I cannot sign in?

Check the account details, verification code, internet connection, app version and whether you accidentally created another account.

What if my code never arrives?

Check the destination, Spam/Junk, mobile signal and request a new code carefully.

What if my email account was hacked?

Secure the email first, then review SimBuster account activity and contact support if needed.

What if my phone is lost?

Secure the device and email, change available account credentials, and review account activity from a trusted device.

Can a SIM swap affect my SimBuster account?

If your personal mobile number is used for verification, a carrier-level SIM swap can create risk. Protect the carrier account as well.

Can I use public Wi-Fi?

Yes, but use normal security precautions and avoid suspicious captive portals or certificates.

Can my account be restricted for fraud or chargebacks?

Yes. Security, payment, KYC, referral or compliance issues can trigger review.

Should I create a new account if the old one is under review?

No. Do not create replacement accounts to bypass a review.

Related SimBuster guides

• Manage number expiry, Auto Renew, KYC and Where calls go

  
  Go to Phone Numbers

• Understand balances, payment methods, refunds, plans and transaction security

  
  Go to Payments

• Learn how voicemail-to-email and missed-call email alerts work

  
  Go to Voicemail

• Manage IVR call flows linked to your account

  
  Go to Receptionist

• Manage AI call answering, Buster Minutes and call transcripts

  
  Go to AI Assistant

• Manage referrals, ranks, commissions and withdrawal eligibility

  
  Go to Refer & Earn

• See the current legal details on personal information, rights and retention

  
  Read the Privacy Policy

• Find help with sign-in, permissions, notifications, calls, payments and account access

  
  Go to Troubleshooting